This usually means the service will send password-reset instructions to an alternate email address that you have access to, or send a text message to a mobile phone number you set up previously. You must then use the “I forgot my password” or equivalent account recovery options offered by the service.
The password you know is no longer the correct password. If you can’t log in even though you’re sure you’re using the right password, then the hacker has probably changed your password. If you can log in successfully, consider yourself extremely lucky and proceed to Step 2 right away. Log in to your account using your email provider’s website. Check all related accounts for possible compromise.Īnd perhaps above all, learn from the experience so it doesn’t happen again.Check your out-of-office messages, auto-responders, forwards, and signatures.Verify and/or change your account recovery information.
If your email has been hacked, here’s how you fix it.
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